Instead of focusing on what you can’t do for a customer, focus on what you can do. cheerful, cheery, merry, joyful, jovial, jolly, jocular, gleeful, carefree, untroubled, delighted, smiling, … An English-Spanish Dictionary (Granada University, Spain), 14.4 HTH (Hope This/That Helps, Happy to Help) = HTH (Espero que sea de Ayuda/Encantado de ser útil) . May you birthday be filled with laughter! You can say that your customers’ business is important to you, but if you aren’t doing anything to keep that business, they know you don’t mean it. It’s such an empty, copy-paste phrase that shows no real human touch, and it’s pervasive in the CX industry. No worries. 36. Stephanie here. To help improve your writing skills it is important not to repeat words in your essays or stories. Teachers are some of the most influential and inspiring people that we come across in our lives, yet they tend to be regrettably under-appreciated. 2. Just like in other relationships, actions speak louder than words. Example: I can still grind it out and say howdy to people. Have a good one! Not at all You’re welcome. He’s SUPER happy! I had a few questions about your product before I consider making the switch from our old solution. It tells the customer: You are right. I can’t begin to count the number of times I’ve gotten in touch with a new company only to receive a robotic response from some person replying from their firstname.lastname@example.org email address. One great way to make others feel happy in English is to compliment them. Alesa Esmond. to make someone feel happy. I enjoyed being told . Who knows? “I will be. I’m a season of NO. Joyful. Unless someone has something more professional? q-cycling.com. H. happy. My words of the yeat is REST, so I … But you can at least do it nicely. Another way to let them know that you’re available and willing to help is to let them know it’s not a problem for you. Whatever the reason, you need to let them know that you’d be happy to hear them out. Beth Nelson from Support Driven shared her least favorite apology: “I’m sorry you feel that way.” Oof. Lv 7. Being able to read the room and react appropriately to a customer’s mood is important for a good customer service interaction. Many happy returns of the day! Even if you aren’t being directed to an ancient fax line to contact the right department, being shuffled around through other companies’ bureaucratic processes is infuriating. I was thinking of.... "It brings me great joy to hear those words." Twitter. I will be right there. I will finish it this afternoon. Find another word for happy. For example: “Hey Stephanie! syn. Haberday! kind, helpful, and sympathetic towards other people. This English lesson you will learn some different words that mean happy. So we’ve tried to take some of the pressure off by thinking up 60 different ways to wish all the people in your life a happy holiday. delighted - We are delighted we are going to Paris this month. It’s often hard to speak up when you need help for fear of overstepping or taking too much of someone’s time. WhatsApp. May your birthday be filled with laughter! So, they are happy to help; in fact, happier than happy, but apparently not ecstatic. By going beyond the typical non-apology, you can win back a customer who you might have otherwise lost. However, understanding which phrases create warm feelings and which come across as impersonal is an important part of thoughtfully responding to customers. You tend to smile when you’re happy. Claire Littell, a member of the Support Driven community, says: “I specifically hate ‘I apologize for any inconvenience this may cause’ because it completely fails to acknowledge that there is an actual problem that is affecting you and causing trouble for you.”, “Of course this problem is inconvenient,” agrees Johnathan Lyman, another member of Support Driven. It doesn’t sound like the right fit. Yeah, I’d be happy to! 39. You’d feel so happy that you’d be grinning from ear to ear. behaving in a way that shows you care about other people and want to help them. So along with a gift or a nice card, say happy birthday in a new, unique way! Other words that mean happy Happy words. In everyday speech, I'd prefer "help you with this" or "help you on this matter", since "help you on this" sounds a bit awkward (maybe just to me). Smooth that transfer process for them by explicitly confirming that you are up to speed on the situation and will help them move forward. ... (To my ear, "glad" is slightly more informal than the other two.) They anticipate having to repeat all of their previous conversation with a new person. If you know you’ll never make that change, be upfront with your customers and give them your best alternative options. P.S. It’s unbelievable.”. “Great question! 5 Answers. There comes a time when the only answer is “no.” Some requests just aren’t feasible. “‘Thank you for your feedback’ is by far my least favorite customer support platitude. Not every customer will tell you that they are walking away unhappy — in fact, few will. Example: Morning sir, how can I help you? We’re telling stories of companies spearheading a more thoughtful way of doing business, while showing the world you can be successful without sacrificing your values. Consider if someone tweeted this about your company: “The way Company X handles (feature) is freaking ridiculous. The only customers who will mind the small delay to get the right answer are those who weren’t going to walk away happy in the first place. Understand i'm happy for you meaning and enrich your vocabulary I’m not the girl for you on this one. Another time might work. It never hurts to showcase that there are competent, friendly, and passionate people sitting at the other end of the screen. Really in this email nothing else needs to be added and it could be as simple as a formal greeting, followed by this expression and lastly signing off. I will get it to you this afternoon. A remarkable year to come! Down the line you may build something that solves their problem in a way they hadn’t thought of. My pleasure. q-cycling.com. Something you enjoy that makes you happy (not always funny) Cat videos on YouTube are entertaining: I could spend hours watching them! I’m happy to answer any and all questions you have about the product. People who offer a detailed report of a bug they encountered are the unsung heroes of your product’s quality control. A genuine thank you is rare, but it’s a very simple, positive way to build a stronger relationship with the people who really do pay the bills. The way you say it would depend on what you are saying thank you for. The biggest mistake to make is turning the situation into your situation: “I’m so sorry, I’m new!” or “Sorry, I’ve never been asked that before!”, Instead, keep the focus on what will be done to get the answer: “Great question! Like a dog with two tails. Mention it. ©2021 Reverso-Softissimo. Sharing feedback with a company can sometimes feel like shouting into a black hole. Approaching this situation with care is important because you don’t want to walk away as the bad guy. Nobody wants to jump through hoops to accomplish a small task. People like surprises, especially on their birthdays. When someone apologizes and seems insincere, we can sense that. Professional: Yes, of course. You should not say, “No, we’re not building that.” It may be true, and it’s totally fair, but it comes across as uncaring. Upset customers are driven by emotion — not logic — as I was in that instance. It can be hard to know just what to say when you’re putting together a holiday video. I’m happy to help.” It’s my way of saying that it would be my pleasure to assist with any lingering concerns that may have cropped up or answer any questions they may feel are silly. “I will be happy to help.” “I am happy to help”. Whenever you’re able to put the spotlight on what will be done rather than what’s happened, you’ve made a smart move. – user3065 Apr 18 '17 at 18:38 3 @barrycarter The antecedent of this can be in another sentence, or understood from the context. “I will be. q-cycling.com. RELATED ARTICLES MORE FROM AUTHOR. His solution: “Take ownership instead.”. Connect with him on Twitter and LinkedIn. Glad to help. warm/gladden someone’s heart phrase. All the best! please feel free to contact us. At first glance, this might seem like a super helpful customer service phrase that you should definitely use. Let’s take a look at how this might play out. Steer clear of implying that this sort of feedback is unwelcome. Don't like it?? Follow that statement by pointing to a couple of helpful resources. of course, none actually fit your sentence, which is why people say it the way that they do. On the other hand, using the wrong phrases can make an otherwise exceptional support experience feel impersonal. It’s such a simple tweak that dramatically changes the tone and intent of your message.”. It was nothing. 1 blessed, blest, blissful, blithe, cheerful, cock-a-hoop, content, contented, delighted, ecstatic, elated, floating on air, glad, gratified, jolly, joyful, joyous, jubilant, merry, on cloud nine (informal) overjoyed, over the moon (informal) pleased, rapt, sunny, thrilled, walking on air (informal) For example, “I know you have a ton on your plate right now, would you let me…” …clean the kitchen, do a load of laundry for you, gas up your car, etc. That’s all right. In customer support, improving your ability to convey information in a concise, friendly style will yield better results than anything else. Explanation of the English phrase "I'd be happy to (do something)": Use this phrase to politely offer to do something. Morning/afternoon/evening. Assuring a customer that you have recorded their comment and passed it on to the right people helps them feel listened to and appreciated. Our suggestion: As much as I’d love to help, your request is beyond what we’re able to do for customers. We can all identify with the frustration of receiving this traditional non-apology. 160 mentions J’aime. Wishing you many more candles to blow out! The support person’s response when I emailed in: “I understand how annoying that must be.”. If your email has a friendly tone overall, then the sign-off will sound friendly. 30 In-Depth Customer Service Training Resources. Somewhere in the history of customer service, it became mandatory to apologize for any inconvenience — or even the possibility of inconvenience. It’s great to meet you! But Sarah Hatter, Founder of CoSupport and ElevateCX, disagrees. Of course, this doesn’t mean you shouldn’t sing the happy birthday song at all; you totally should for sake of keeping tradition alive. 35. Ending your emails without a closing message can be risky as it’s not inviting the customer to share further issues — issues you sincerely want to hear about. Happy: coming or … For an outspoken person like myself, it was initially hard for me to understand why some people might just slink away without bringing up additional problems. Ways to Wish Someone a Happy Birthday in English | Image 1 So when customer service agents tell me to download and print a PDF, sign it, and then scan or even — the horror — fax it back to a different department, I feel my frustration is justified. love to help. Cool. Make or become happier and more cheerful. i'm happy for you synonyms and antonyms in the English synonyms dictionary, see also 'happily',happen',hippy',happy-go-lucky', definition. Would’ve loved to. Amusing – Another formal term for funny, similar to diverting or entertaining. Ways To Say "happy" There are many different ways to say " happy". “Unfortunately” becomes “as it turns out”. 40. If living the Australian way offends you, i'd be happy to help you pack. Many people feel that businesses only care about them to the point they can get money from them. Let me check our documentation so I can get that answered for you.”. eager to please. Other Ways to Say Happy Birthday | Images. To entertain or amuse. Even robots aren’t immune from dropping a frustrating phrase into a conversation. Focus on getting that resolution first; a thank you that comes too early can seem insincere to an upset customer. I’m sorry, I was beyond annoyed. You can say “I’m glad to have helped” “I’m happy to help you” “I’m happy to help” |It’s neutral, but leaning a bit to informal. Different ways to say – ‘I’m Happy’ – Alternatives to Happy Hello English learners, We hope you are making good progress in your spoken English skills. I felt like I had let my friend down, and it made me frustrated in a situation I otherwise would have brushed off. After all, providing great customer service means knowing exactly what to say and the best way to say it. What do you say to her? Say exactly what you are apologizing for and what you’re doing to solve the issue. To delight, or to give pleasure or satisfaction to. Customer service, learnings, and product updates, Customer service insights, organized by theme, Deep dives spanning the customer lifecycle, Live and recorded sessions with industry experts. Previous article 12 Synonyms for Different: Unalike, Unlike, Divergent,… Next article 30 Most Common English Proverbs with Food. Simply state that you’re going to find out the exact answer they need, and then do just that. All the best to you and the years to come. Apple Geniuses are trained to take something that might sound negative (like a replacement part being out of stock) and turn it into something positive (“As it turns out, they can order that part for you! A few years ago, Apple’s training manual of “forbidden customer service words” was leaked to Gizmodo. Platitudes about the importance of your call are simply in place to sound polite. That’s why I end 99% of my messages with, “Let me know if there’s anything else I can do for you. Whether you’re posting holiday marketing videos to boost your business or sharing seasonal love from yourself or your family, add just one greeting from the list below, or mix, match, and make changes to come up with your own personalized … Yet companies sometimes come off as unappreciative when you find and flag a bug. Blow the candle and make a wish. 41. Many of us use it to respond to customers on a daily basis and, often, we say it without taking any further action.”, As an alternative, Sarah says to “try replacing customer feedback with customer insight to put a more positive, authentic spin to your support interactions. 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